Who is ArcBooks for?
ArcBooks is designed for businesses that want sales, purchases, inventory, party balances, ledgers, vouchers, documents and reports in one workspace.
Does ArcBooks support GST?
ArcBooks is built for non-GST billing and bookkeeping. Return filing and portal uploads are not part of the product, so statutory filings stay with you and your accountant.
How is my data protected?
Passwords are hashed, sessions use signed HTTP-only cookies, sign-in is rate-limited, inputs are validated on the server and connections use HTTPS. You decide which team members can see what, and you can back up and export your records any time. See the Security page for details.
Who can see my business data?
Only the people you invite, according to the roles you assign. Your records are used only to provide the features you use. Details are in the Privacy Policy, and for any specific hosting or retention question you can write to support@arcbooks.in.
What paid plans are available?
ArcBooks currently offers Prime, Advance and Business annual plans, plus Enterprise for tailored requirements. The prices shown on Plans & Billing are indicative; sales confirms the final quote, payment instructions and subscription term.
Is there a free trial?
Yes. New accounts start with the trial duration configured by ArcBooks. The current default is 7 days. The trial access and its end date are fixed when the account is created.
How do paid-plan limits work?
Daily document limits are counted using the workspace activity date in IST and reset at midnight. Inventory, parties, ledgers and active-user limits are checked before a new record is created. When a limit is reached, the new action is blocked rather than deleting or changing existing records.
Can ArcBooks change plan limits?
The ArcBooks primary administrator can change global plan limits. The latest plan limits apply to existing subscribers. The primary owner can also assign a personal limit override to a particular workspace.
Can I upgrade my plan?
Yes. Choose Contact Sales on Plans & Billing. The sales team will confirm the quote and payment instructions; an administrator activates the plan after payment is verified.
How are payments handled?
ArcBooks does not collect subscription payments through an in-app gateway. Sales shares payment instructions directly, and the administrator activates the subscription after confirming payment. Never share passwords, OTPs or payment PINs with support.
What can I record in ArcBooks?
You can work with sales invoices, purchase bills, estimates, receipts, payments, contra entries, journals, debit notes, credit notes, delivery challans and supporting business documents.
Can I manage staff attendance and salary?
Yes. Open Staff in the menu to add staff with their salary and shift timings, mark daily attendance or let staff punch in and out from their own link with a PIN, record advances and payments, and see the salary balance as on any date. Attendance reports and salary slips can be printed, saved as PDF and shared. Only the Owner, Admin and Accountant roles can see this section.
Can I keep staff personal details and documents?
Yes. In Staff > Staff, open Edit for a person to add contact details, address, date of birth, Aadhaar, PAN, bank details, an emergency contact, a photo and up to 4 scanned documents. Only the Owner, Admin and Accountant can see them, and you can print a profile sheet with the Aadhaar number masked.
How does staff self punch work?
Each staff member gets a private link and a 4 to 6 digit PIN set by you. They open the link, enter the PIN and tap In, Lunch out, Lunch in or Out; an optional selfie can be attached. The time is taken from the server in IST. Too many wrong PINs lock the link for a short time, and you can reset the PIN or switch the link off at any time.
Can a supervisor mark attendance without seeing my accounts?
Yes. Turn on the Attendance desk in Staff > Staff and share its link and PIN. The supervisor can only tap In, Lunch out, Lunch in and Out for each staff member. The time is recorded automatically by the server in IST, and salary, accounts and all other data stay hidden.
Can a salary month start on the joining day?
Yes. In Staff > Edit > Work & salary, choose Salary month starts: the 1st of every month, the same day as the joining date, or another day. For example a salary month of 11 to 11 runs from 11 November up to the next 11th (30 days) and from 11 December up to the next 11th (31 days). Salary slips and reports show that person's own dates.
How do holidays and free off days work?
Add festival or company holidays in Staff > Holidays; they are paid for monthly staff and are not counted as absent. For each person you can also set free off days per month (for example 4). Those days are added to the days worked, so with 4 free off in a 30-day month no leave pays 34 days, 4 leaves pay 30 days and 6 leaves pay 28 days.
Can staff see their salary?
Yes, if you allow it. After entering their PIN on their own link, a staff member sees their salary months with days paid, earned, advance, paid and balance. You can hide this per person, and you can print or share a salary slip as PDF from the Salary tab.
Can staff enter a wrong time?
Not through self punch or the Attendance desk: they only tap a button and the server records the current IST time. Only the Owner, Admin and Accountant can edit times in the daily sheet.
Can I restore a cancelled invoice?
Yes. Cancelled documents stay in Settings → Recycle Bin and can be restored by an owner or admin until they are removed automatically (30 days by default).
Does ArcBooks have an API?
Yes. Settings → Developers lets you create API keys for read-only access and webhooks that notify your systems when invoices, contacts or items change.
Can I print invoices and other documents?
Yes. Saved vouchers and statements have clean print-ready views that can be printed or saved as PDF from the browser.
How does account verification work?
After registration, ArcBooks sends a verification email. Complete verification from that email before signing in when verification is required.
What if I forget my password?
Use Forgot password on the sign-in page. ArcBooks sends a password-reset link to your registered email address.
How do I get support?
Email support@arcbooks.in or request a callback from the Support page. Support hours are Monday–Saturday, 11:00 AM–9:00 PM IST; Sunday is closed.